What types of flooring services do you offer?
We supply materials and provide installation services for carpet, hardwood, laminate, luxury vinyl plank (LVP), tile, and hardwood sanding and refinishing. Our services include installation, repair, maintenance, and consultation.
Are you licensed and insured?
Yes, we are fully insured and licensed, providing assurance of professionalism and protection.
What areas do you service?
We provide service across Virginia, Washington DC, Maryland, and select areas of West Virginia. Our coverage ensures accessibility to a wide range of clients within these regions.
What are your operating hours?
Our operating hours are Monday through Friday, from 8:00 AM to 5:00 PM, with emergency service availability if needed.
Who can I contact for more information?
Please call 1-844-FLOORXP (1-844-356-6797) or email us at [email protected] for customer service, technical support, and sales inquiries.
Restoration & Remodeling Contractor
How do you assess flooring damage for restoration?
Our trained experts rely on flooring industry guidelines to assess what can be repaired and what requires replacement, outlining the criteria and processes for damage assessment.
Can all types of flooring be restored?
We strive to restore all types of flooring to the best of our ability, but not every type of flooring is suitable for restoration due to various factors such as extent of damage and material condition.
What is the typical timeline for a restoration project?
The typical timeline for a restoration project varies depending on factors such as project scope and material availability. Our team will provide an estimated timeline tailored to each project’s unique requirements.
How do you work within our budgets?
We effectively manage budgets by leveraging our business size for strong purchasing power. Our specialized focus on working with Restoration & Remodeling contractors ensures efficient operations tailored to staying within your budget. We offer pricing structures suitable for both large-scale projects and ongoing partnerships.
Can you provide custom or specialized flooring solutions?
Yes, we offer custom and specialized flooring solutions tailored to your unique needs. Our experts, trained by manufacturers and industry associations, leverage their experience and knowledge to provide the best possible solution for your flooring requirements.
How do you handle project timelines and coordination with other trades?
We handle project timelines and coordination with other trades through our dedicated operations team, which works directly with contractors to ensure the best possible outcome. This involves a meticulous process of scheduling and coordinating with other contractors involved in the project.
What support do you offer contractors post-installation?
We provide comprehensive post-installation support for contractors, including product maintenance and consultation visits to ensure client satisfaction. Our aim is to offer ongoing assistance and resources to both contractors and their clients, ensuring the success and longevity of the project.
commercial
Do you offer any warranties or guarantees for commercial flooring installations?
Yes, we provide an 18-month guarantee for all our commercial flooring installations, ensuring quality and peace of mind for our clients. This includes comprehensive coverage and aftercare services.
Can you work after hours or on weekends to minimize disruption to our business?
As part of our initial planning process, we prioritize minimizing disruptions to your business operations. If working after hours or on weekends is necessary to achieve this goal, we are more than willing to accommodate such requests. Our aim is to ensure a smooth and seamless experience for your business throughout the installation process.
What types of flooring do you recommend for high-traffic commercial areas?
For high-traffic commercial areas, we highly recommend tile and luxury vinyl plank (LVP) flooring due to their exceptional durability, ease of maintenance, and aesthetic appeal. These options are specifically chosen to withstand the demands of busy environments while maintaining a stylish and professional appearance.
Do you offer sustainable or eco-friendly flooring options?
Yes, we provide sustainable and eco-friendly flooring options to meet the needs of environmentally conscious businesses. In addition to offering these products, we also consider complementary accessories and environmentally-friendly installation processes to ensure a holistic approach to sustainability throughout the flooring project.
homeowners
How do I choose the right type of flooring for my home?
To choose the right type of flooring for your home, our experts are trained to thoroughly assess your needs and evaluate your home environment. After gathering all necessary information, we will offer tailored solutions for your flooring projects. Our aim is to provide you with a comprehensive understanding of the pros and cons of different flooring options, empowering you to make an informed decision that aligns with your lifestyle, budget, and aesthetic preferences. Throughout the process, we prioritize transparency and aim to ensure that you are fully involved and in control of the decision-making process.
What is the best way to maintain my new floors?
To keep your new floors in top condition, it’s important to follow the manufacturer’s maintenance guidelines. These guidelines provide effective tips and practices for cleaning and preserving different types of flooring materials.
How long does it take to install new flooring in a home?
The duration of the flooring installation process varies based on factors such as the type of material used and the size of the project. Our team will guide you through the process and provide an estimated timeline to ensure clarity and understanding from start to finish.
Are there any preparations I need to make before installation?
The duration of installing new flooring in a home varies based on factors like material choice and project complexity. Our experts will assess these factors and provide an estimated timeline tailored to your specific project. We prioritize clear communication to ensure you’re well-informed throughout the entire process.